How to Book
Baltic Holidays have been established since 1999 and we have a wealth of knowledge and experience to share with you. We want you to have the best trip possible and the right trip for you. Our travel consultants travel to the region regularly so are full of great tips and information.
You can....
1) Call us on 0845 070 5711
2) E-mail us on info@balticholidays.com
3) Book on line at www.balticholidays.com
We would ask that you include a contact name, telephone number and e-mail address with your enquiry.
So we can give you the best quote and the right itinerary for you it would be useful for us if you have considered the following options.
Preferred UK airport of departure
Which country you are interested in.
Dates or month of travel.
Number of passengers travelling.
Number of nights.
Type of accommodation
Interests or extras
To advise us of any mobility problems you may experience
Type of holiday interested in, for example tailor made Baltic Tour, city break, spa break and so on.
Anything else you feel is important for your trip
If you are open to ideas and suggestions and have no fixed dates or country in mind then please let us know and we will happily talk through your interests and suggest holidays we think might appeal to you!
The Booking Process
Once you're happy with your itinerary and quote and your trip is confirmed, we will send you a booking confirmation - an official ATOL invoice. As per our Terms and Conditions we will require either of the following.
a) If your date of departure is more than ten (10) weeks away a deposit of either £100 per person, or if we book your flight at the time of booking to secure the flight price, you must pay the full cost of this plus a £50 deposit. The remaining balance will be due ten (10) weeks before departure on your holiday.
b) If your date of departure is less than ten (10) weeks away, the full balance of the holiday will be required at the time of booking.
You have four ways of paying:
1) By cheque payable to Baltic Holidays
2) By bank transfer - details will be on the invoice
3) By debit card
4) By credit card - please note there is a 2% fee to pay when paying by credit card. (5% on American Express)
Upon receipt of your payment, we will purchase your tickets, unless your flight tickets were purchased at the time of actual booking, to secure the price.
We will prepare all documentation for your trip and endeavour to send everything out to you two weeks before your departure date.
Further details on the booking process, price and cancellation can be found in our Terms and Conditions. Please note the contract you enter into when booking a holiday with us will be in and concluded in English.
General Information
Lithuanianholidays.com trading as Baltic Holidays is a member of ABTA with membership number W5202. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct.
For further information abut ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London W1T 3AH Tel 020 7637 2444 or www.abta.com.
The above applies only to Lithuanianholidays.com trading as Baltic Holidays and does not apply to services featured on this website or in our 2007 brochure that are provided by any other company.
Please note Baltic Holidays reserve the right to make changes to this website, this is subject to complying with the requirements of ABTA's code of conduct concerning changes or cancellation to existing clients arrangements.
If you would like to see our Terms and Conditions in larger print please contact us on 0845 070 5711.
Financial Proctection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 5532 and a bond held by ABTA
This means the air holidays in this brochure are ATOL protected. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at http://www.atol.org.uk .For accommodation only bookings, financial protection is administered by the Association of British Travel Agents (ABTA): our ABTA number is W5202.
Baltic Holidays are also members of AITO - the Association of Independent Tour Operators. To qualify as a member of this association tour operators have to be proven leaders in their field and importantly to offer 100% financial protection on all their travel arrangements. Baltic Holidays are very proud to be a member of AITO!
Visa and Passport Details
UK citizens need a valid passport, valid for at least 6 months after their return date to visit Estonia, Latvia, Lithuania and Russia.
For Estonia, Latvia and Lithuania a visa is not required for entry for UK citizens. Other foreign nationals are advised to contact their embassy for advice and latest information.
UK citizens need a visa to enter Russia. We can help with this process and provide the required letter of invitation tourists need when applying for their visa; however we can not be held responsible for the outcome of the visa application. Other foreign nationals are advised to contact their embassy for advice and latest information
We recommend clients visiting Russia allow an absolute minimum of 4 weeks to apply for this visa.
Insurance Details
Baltic Holidays do not sell insurance direct, however we strongly advise all clients purchase travel insurance.
This company Rock Insurance sell a number of short break and longer policies and do offer policies to those over 70 years old and right up to 90+.
Data Protection
Please note that Baltic Holidays do not send clients personal details to any third party for marketing purposes. Baltic Holidays do occasionally send clients personal details to our trusted suppliers when they are performing a direct service for that client, Baltic Holidays will try and seek approval from the client when this happens but sometimes this is not always possible. We hold clients details on our own database, to send out promotional e-mails and our brochure. If you do not wish to receive these please let us know. Clients have a right to ask us at any time what details we hold on them.
Disability and Special Requests
Please advice us at the time of booking of any mobility problems you may experience or special requests you may require. Baltic Holidays can not be held responsible for any dissatisfaction, if the client has failed to notify us of any special requirements until after booking has taken place, during or on return of your holiday, where normal terms and conditions regarding any resulting cancellation would apply.
Not all hotels featured on our website and in our 2007 brochure are appropriate for those with limited mobility and our travel consultants will be able to advise you. Please check the website carefully for the description of hotel facilities.
Checking In
The standard international practice is to let rooms from midday to midday. However times do vary. Check in times are usually between 2pm and 3pm, check-out times between 11am and 12noon on day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night's accommodation. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.
Delays
We regret that we are not in a position to offer you any assistance in the event of a delay at your outward or homebound point of departure. The provision of meals, beverages and overnight accommodation is entirely at the discretion of the airline carrier.
Health Matters
We highly recommend that those with specific health concerns or problems check with their General Practitioner who can give the all clear to travel. Please be advised that tick's can be found in the Baltic Region, a small percentage of these carry the encephalitis virus. Those staying in rural areas should seek the appropriate advice.
The Foreign Office
Please be advised the Foreign & Commonwealth office produces up-to-date travel information to help British Travellers make informed decisions when travelling abroad, please visit their website www.fco.gov.uk/knowbeforeyougo for the latest advice.
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